Shipping & Global Delivery Policy
Welcome to Libier.com! We are so excited to share our art and merchandise with creators and collectors all over the world. To give you the fastest, most eco-friendly, and cost-effective experience, we partner with a global network of local print facilities.
How Your Order is Made & Shipped
Instead of shipping everything from one central location, your order is printed on-demand at a facility closest to your doorstep. We utilize production hubs in over 32 countries (including the US, UK, EU, Canada, and Australia).
Because your items are made locally in your region:
Shipping distances are shorter, which drastically reduces delivery times.
Carbon emissions are lower, making your purchase kinder to the planet.
Most international orders avoid the customs delays and heavy border fees tied to traditional overseas shipping.
Processing & Delivery Times
Production Time: Because every piece of art and merchandise is custom-made just for you, please allow 2–5 business days for production before your item ships.
Shipping Time: Once printed, standard shipping typically takes 3–7 business days depending on your location. You will receive a tracking link via email the moment your order leaves the facility.
Customs, Duties & International Taxes
We do our absolute best to ensure your order is printed within your home country or trade zone to minimize extra fees.
United States, Canada, UK, European Union, and Australia: For standard shipping to these major regions, duties and taxes are calculated and settled upfront during checkout. Your package will arrive directly at your door with no surprise delivery fees.
All Other International Destinations: If your order is being delivered to a country outside our major production zones, your package may rarely be subject to local import duties, VAT, or customs fees levied by your country's government. These fees are determined by your local customs office and are the responsibility of the customer.
Writing a Return & Refund Policy for a print-on-demand store requires careful framing. Because Gelato prints your art custom to order, they do not accept returns for buyer's remorse (like changing minds or ordering the wrong size). However, if an item arrives damaged or misprinted, Gelato will fully cover a free replacement order.
Your policy needs to reflect this layout so you aren't stuck paying out of pocket for inventory you cannot resell.
Return & Refund Policy for Libier.com
Because all our unique artwork and merchandise are custom-printed on demand just for you through our fulfillment partner, we are unable to accept returns or exchanges for change of mind, buyer’s remorse, or incorrect size selection. Please double-check your sizing using our product guides before purchasing.
Damaged, Defective, or Incorrect Items
We want you to love your art! If your order arrives and is anything less than perfect, we will make it right completely free of charge. Please inspect your package immediately upon delivery.
We will happily replace your item or issue a full refund if:
The product arrives structurally damaged.
There is a noticeable printing defect or error in the artwork.
You receive a completely different size, color, or item than what you ordered.
How to File a Claim
If your item is damaged or defective, please do not mail it back to us. Follow these quick steps within 30 days of receiving your item:
Send an email to Libier@Libier.com
Include your Order Number.
Attach clear photos or a brief video showing the specific damage, printing issue, or error.
Once our quality team verifies the issue, we will immediately submit a complimentary replacement order to be printed and rushed directly to your door.